Privacy Policy | OnRepeat

At OnRepeat, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vacation rental automation platform.

1. Information We Collect

Information You Provide

Account Information: Name, email address, company name, and password when you create an account
Property Information: Details about your vacation rental properties, including addresses, listing details, and configurations
Integration Credentials: API keys and OAuth tokens for connected services
Communication Content: Message templates and automation configurations you create
Payment Information: Billing details processed through our payment provider

Information from Integrations

Reservation data from your property management system
Guest contact information (names, phone numbers, emails)
Smart lock device information and access codes
Messaging history and communication logs

Automatically Collected Information

Log data (IP address, browser type, access times)
Usage data (features used, actions taken)
Device information

2. How We Use Your Information

We use the collected information to:

Provide, operate, and maintain the Service
Process and manage automation workflows
Send automated messages to your guests on your behalf
Generate and manage door codes for your properties
Send you notifications and updates about the Service
Respond to your inquiries and provide customer support
Improve and personalize the Service
Process payments and billing
Comply with legal obligations

3. Information Sharing

We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
Integration Partners: Connected platforms as necessary to provide the Service
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and monitoring
Access controls and authentication requirements
Secure cloud infrastructure

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required for legal or legitimate business purposes.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information
Export your data in a portable format
Opt out of certain data processing activities
Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@onrepeat.ai.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and collect usage data. You can control cookies through your browser settings, though some features may not function properly without them.

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@onrepeat.ai

Company: OnRepeat